Email Newsletter
- Winter 2007
Dear Friend and Associate,
As we approach the end of another great year, we'd like to
take this opportunity to thank you for your business. We hope
that you are finishing a successful year and are facing a
prosperous future. Our success is your success and we are
extremely grateful for your continued support.
All of us here at Prime Resins take great pride in our company,
our products, and especially our customers. We are constantly
evaluating how we can do a better job for you: our customer,
and we appreciate any feedback that you have to offer. During
this past year, one area of concern tops our list for causing
undue frustration for our customers and us: shipping. We define
this as getting the product you need from our dock to your
location in a reasonable amount of time and without damage.
Unfortunately for us, once the product leaves our dock, we
have no control over it. This has caused us much heartache
and headaches and we'd like to let you know that we are working
on a solution. But we need your help! By working together,
we can minimize the errors and get the product to you without
incident.
Here's how you can help:
• Our shipping carriers are having trouble meeting
their next day times, so if you don't need it in a hurry,
please choose a different shipping method.
• If your "next day" shipment is a must,
please consider adding a guaranteed delivery to your order.
This is a minimal additional charge that gives us both more
leverage with the carrier when dealing with lost, late or
damaged shipments.
• Please understand that any material marked hazardous
must go Fed Ex, if you need it overnight, or Freight LTL for
normal delivery.
• Once you accept and sign for a shipment, there is
no recourse with the carrier. If your shipment is short or
damaged, you must note the problems before you accept the
shipment. Prime Resins has no leverage against the carrier
if you have accepted a shipment as a good delivery.
• If you have a carrier of choice or your own shipping
account you would like to use, please let us know. We will
be happy to accommodate you. We will also welcome you to make
your own shipping arrangements if that is your preference.
As always, we welcome your comments and suggestions. Thank
you for your assistance in our mission to get our product
from here to there as painlessly as possible.
Sincerely,
Donnie Burros
Vice President
P.S. - Prime Resins will be closed December 24, 25 and 31,
2007 and January 1, 2008 so that we may enjoy the holidays
with family and friends. Should you have an emergency, please
call our office at 800-321-7212 and a recorded message will
provide you with an emergency contact. Happy Holidays from
all of us!
See us at World of Concrete in Las Vegas, January
22-25
We're looking forward to WOC 2008 and we hope to see
you there. We'll be at booth #S11613 in the South Hall of
the Las Vegas Convention Center. If you are attending the
trade show only, we can get you in free of charge! Register
online at http://registration.expoexchange.com/showWOC081/Default.aspx.
Check the box that reads "Received a brochure, postcard,
Buyer Invitation, Association invite, etc. or Voicemail/Telemarketing"
and use Source Code BU8. If you have any questions or concerns
while registering, please call Michelle Robinson at 800-321-7212.
Start planning your trip to Las Vegas now! Visit www.worldofconcrete.com
for the latest information on WOC 2008.
'Tis the Season to Fix Those Spalls
If
the approach of the holidays signals a slow in production
for your plant or distribution center, it may be the perfect
time to think of fixing those spalled or cracked areas of
your concrete floor. Prime Resins manufatures Fast Fix 10
and Floor Fix 10 that are used to repair damaged concrete
surfaces. These two component materials can be injected
into cracks or mixed with aggregate to form a repair mortar
for spall repair with a manual caulking gun, and in just
10 minutes, cures to form a tough (4500 psi) polymer. They
offer excellent chemical resistance and little to no odor,
making them ideal for quick and easy spot repairs.
For more information about Fast Fix 10, Floor Fix 10 and
other Prime Resins Flooring products, visit www.primeresins.com/products/floorrepair/index.php.
To see a real-time spall repair using Fast Fix 10, visit
http://www.primeresins.com/video/ff10_fedex_june_06.wmv.
Another Successful Contractors Training Class!
We
had a successful turn-out for our latest Contractors Training
class, held at our office headquarters in Conyers, GA on
December 4 and 5. Participants learned the science behind
our polyurethane grouts and received hands-on experience
repairing leaks with Prime-Flex 900LVSF and stabilizing
soil with Prime-Flex 910. After completing the two-day training,
each participant received a certificate.
Our next Contractors Training class will be held
in Conyers, GA, March 17 and 18, 2008. Register
soon; spots are filled on a first-come, first-served basis.
For more information, visit http://www.primeresins.com/events.php.
Do You Have Questions or Comments About Our Products?
If the answer is yes, we'd love to hear from you! We
understand that no two jobs are alike and want to know
what our customers are saying about our products. Send
an email to Michelle Robinson, Marketing Manager at mrobinson@primeresins.com,
or you can give us a call at 800-321-7212.
Engineer's Corner: Detailed Technical Information
for Engineers and Specifiers
For detailed technical information and prewritten specifications
about our products, visit our Engineer's
Corner. The Engineer's Corner is a section of our
website specifically developed to inform engineers and
specifiers of technical updates and to provide assistance
in accessing technical and test information, service education
and documentation for the specification of our products.
